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INFOR Lighting FAQ

time:2014-12-16 read:14
Q1: What is the Warranty for the lamps?

A1:  For the lamps,we have 3 years warranty.If any quality problems on our side occured in this period ,we will take on the shipping cost and replacement.

Q2:  What is colour temperature?
A2: Infor's LED Lighting offer lamps in warm, natural,pure and cool  white with colour temperatures measured in  Kelvin (K). The lower the colour temperature is, the warmer the light given by the LED:
Warm white = 2700K-3200K
Natural white = 4000K-4500K
Pure white = 5000K-5500K
Cool white = 6000K-6500K

Q3:: What is CRI?
A3: CRI is a figure which feedback the real objects colors.Higher CRI with higher cost.For LED tubes,the CRI is mostly 70-75Ra,and 80Ra with higher cost.But there are some suppliers write a high data to attract clients,please note.

Q4: Do your LED downlight with recessed and surface mounted installation?
A4: Yes, you can choose recessed downlight or surface mounted downlight according different occasion.

Q5: What brand chips you use?
A5: The chips usually is Samsung, sometimes will change the chips brand as customer required.

Q6: What is the AC Voltage tolerance for our LED downlight?
A6: Their AC voltage tolerance is +/- 10%.

Q7: Do your LED downlight emit UV light?
A7: No. But you should never point an LED light into your eyes. The light is very bright and could cause damage.

Q8:Is there cheap shipping cost to import to our country?
A8: For small order,express will be best.And for bulk order,sea ship way is best but take much time.
For urgent orders,we suggest via air to airport plus our ship partner send to your door.

Q9:Can we get support if we have our own market position?
A9: Please inform us your detailed mind on your market demand,we will discuss and propose helpful suggestion for you,to find the best solution for you.